Why Adam likes to ask listing agents/sellers about video/pictures prior to showings

Updated: Apr 18

Video and pictures are both useful at times as I help buyers in various capacities, as I list here. Put simply, even when Matterport photography is employed no listing will ever have pictures covering every surface, whether you're looking under a sink, in a crawl space, in an attic, at a label to see the model number and other information (my most common picture in showings), whether there is some sort of change since the original photos, video a dripping pipe to send to a listing agent that likely doesn't know about it, look at an area not possible to view with your eye directly due to a difficult space (i.e. window above eye level on a locked shed w/ no key present), etc. In addition, I often work with buyers on sight-unseen purchases & sometimes represent buyers who waive a home inspection where time is of the essence in a brief showing.

For a more detailed explanation, see below:

  1. Likelihood of pictures if allowed

  2. Examples of pictures if allowed

  3. Buyers most often don't request pictures prior

  4. Picture request for private use

  5. Picture denial

  6. Why I’m asking rather than just doing it

  7. Why the detailed explanation

  1. Likelihood of pictures if allowed:

Most often neither I or buyers will want to take any pictures of a property except if taking a picture of a label of an HVAC, water heater, or AC unit where the year built or efficiency is unclear &/or the buyer wants to make a quick note of it.

(pic above taken from my own home)

(pic above taken from my own home)

The most common use of video is if 1 or more buyers are not present or if a buyer wants to show video to a trusted family member or significant other, like a 1st time buyer showing a property to his parents for their input.

That said, if a property is near the top of their list of potential properties to buy, it increases the likelihood of them wanting to take pictures of items not clearly visible in online photos especially. If I were to ask a listing agent during a showing with a prospective buyer, rather than asking in advance, it decreases the likelihood that I would be able to answer them in time. I have hundreds of gigabytes of footage downloaded onto Google drive-in a private format that is not visible to the public. When allowed, I sometimes provide direct pictures/video via text, attachments via email, or specific links to specific properties that are given to the buyers that request them who have requested a showing at that location who either join me in looking at a property or request that I video the property and/or take pictures while they are in a remote location such as another state/country.

In one case, I had a buyer that was going to a distant showing that had the wrong time in their mind despite our time being arranged by text with the right time and me sending them a calendar invitation for the right time a few days prior. While they were unable to make the in-person showing in time, because I had prior received video permission from the agent, there was no need to make a new request for video for the 8 AM showing the morning of when I found out they had the wrong time in their mind around 30 minutes prior. They likely didn't have a working calendar and were looking at low-value homes.

2. Examples of when additional pictures are helpful:

One example of them being helpful for a buyer is if the buyer is not present and wants a video showing of the property or if the buyer wants video footage or pictures for another party who is not present who could be advising them such as a family member. I have received such requests prior to showings as well as not until we are at the property, so it helps to know in advance.

Another example is when I or a buyer takes a picture of an HVAC, appliance, or another label in order to further research information on the unit even if the pictures online include a picture of the unit. While I keep a running list of how to quickly look up some information on the units by serial # and brand, there are some brands that are more complex than others, and some showings are severely limited by time (i.e. showings where the listing agent is only providing a maximum 15 minutes and makes an offer contingent on home inspection, or where a showing is only 30 minutes but the buyer wants to make an offer not contingent on home inspection - for those, even an hr makes things tight, where every bit of time savings helps). If a showing is only 15 minutes Adam will often suggest to buyers that they do video even while seeing it physically in order to be able to more thoroughly review things after the showing. Even if the agent allows for 30 minutes, in some cases showings running together can delay arrival time and traffic such as from traffic accidents can interrupt things as well.

(pic above taken from my own home)

Another example is when something is not present in pictures, and again, even with Matterport, there are always items not present, including most commonly the internal condition of attics with scuttle access, the internal condition of kitchen and bathroom cabinets, inside fuse boxes, inside crawl spaces, and every angle of the home that the photographer did not reach, with no photographer ever reaching every angle. Never are all aspects of a home visible in images online, even when Matterport footage is available, and pictures and videos have been quite helpful in my past experience. Even when a buyer is physically present, sometimes they are unwilling or unable to go into the places that I look. An older person may not want to bend down to look into a crawlspace or enter into an attic up a ladder. I have my own ladder available at all showings to help entry into scuttle access attics.

Another example is when there is something different about the property than when pictures were originally taken.

Another example is when identifying something in an offer is helpful (such as to identify a dead tree that is positioned partially above a house in an offer where, without pictures, it would be difficult to properly identify their location so the offer’s inclusion of tree removal wouldn’t be clear)

Another example is when something isn’t visible to the naked eye, but would be visible via video/pictures, such as if looking through a window above eye level but within reach in a locked shed with no key present, or looking at a label that is in between an appliance and a wall with no space for someone’s head & not visible if not looking in between.

Another example is if a buyer is considering an offer on a property that is not contingent on home inspection & wants to use pictures or video to share privately with others (i.e. trusted family, a contractor, etc.) before making a decision.

3. Buyers most often don't request pictures prior:

I like to ask prior to showings because of the plethora of times when a buyer who has not previously requested video or pictures requests it on the spot and needs an immediate response, in addition to times when they do specifically request it. In most cases when I make the request, the prospective buyer has not made a specific request, however, based on past experience I find it helpful to receive seller permission in advance to avoid unauthorized imagery.

4. Picture request for private use:

All pictures and videos of homes of sellers that I do not represent are for personal reference for myself and buyers to help determine various factors regarding a potential home purchase and will never be posted publicly without express permission from the seller for something to be posted publicly, which is quite rare. An example where I requested public pictures (after the initial request for private pictures was granted) was after seeing something in a house with the seller present that was very interesting that I had never seen before, where I asked specifically for their permission for posting a picture of that singular item on social media. They explicitly said that I could post it publicly. In most cases, I exclusively ask for pictures for personal reference, not to be posted publicly. Prior to any picture being posted publicly, I would explicitly request to do so. Most requests for pictures are for private use only.

5. Picture denial:

Some sellers in the past have denied the use of photography and videography despite the personal reference nature of my request. If that is the case, please let me know, and I can inform the buyers. If the sellers are fine with pictures of perceived conveying items but don't want any non-conveying personal items photographed, that's an option as well, especially since the most common time when pictures are helpful being for labels of major systems.

6. Why I’m asking rather than just doing it

See the following section in the Virginia Realtors Exclusive Right to Represent Buyer Agreement that some agents haven’t noticed:

While not all listing agents in REIN use the REIN Standard Listing Agreement, here is what the listing agreement states on the subject:

To clarify things further with sellers I represent, I have added the following language in other provisions: “Seller permits buyers, buyer's agents, and contractors to use photography or videography for personal reference. Public posts are permitted as long as photos/videos are not posted with a negative slant that could hurt the sale.”

While my requests for buyers I work with include no allowance for social media or public posting, when I represent sellers, I wouldn’t want to keep the sellers I work with from allowing the home to get additional positive exposure.

7. Why the detailed explanation

Some agents and some sellers have policies against any additional photos/video, which can hinder even an in-person showing as listed in examples above.

Long, detailed explanations with additional resources hyperlinked are common with my dealings with buyers and sellers, such as the high volume of content present on my website. This document is one of the rare cases (related other example) where I’ve brought that into my dealings with agents.

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